Reference

Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a kemzo188 account — including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessSubject to change with noticeIndonesia-applicable where law permits
kemzo188 Terms Conditions That Cover Your Account
HOW WE HANDLE THIS

Data, Security and Account Retention Under These Terms

These terms exist to protect both sides. We keep your account data secure using encrypted connections, and we do not share your personal details or wallet information — including your linked DANA or OVO account — with third parties outside of what is needed to process your transactions. If you want to request a change to your account details, or ask what data we hold, you can do that through the support email channel. Accounts that remain inactive beyond the period stated in our full policy may be flagged for review.

Data Handling

Your account details and linked wallet data — DANA, OVO, GoPay — are stored under encrypted protocols and used only for transaction processing and account verification.

Cookie Use

We use session cookies to keep your account active during a lobby visit. Persistent cookies help us remember your preferred payment method and device settings between sessions.

Account Security

Login attempts trigger an OTP verification step to your registered mobile number. If you notice unrecognised activity, report it immediately via live chat so we can review your session log.

Requesting Changes

To update registered details or request removal of your data, contact support by email with your account ID. We action verified requests within the timeframe set in our privacy policy.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team can help. You can contact us through live chat inside the lobby, by email, or via our social channels. Queries about wallet transactions — such as a DANA deposit that was processed but not reflected in your account balance — are handled by the same team and are usually resolved after a transaction reference check.

Live Chat Open the chat widget from inside your account dashboard. Available for account queries, transaction checks, and terms clarification during active support hours.
Email Support Send a detailed message including your account ID and the clause or transaction in question. We aim to respond with a specific answer, not a form reply.
Social Channels Reach us via our official social handles for general terms questions. For account-specific issues, switch to live chat or email so we can verify your identity securely.

Common Questions About These Terms

The questions below cover what we hear most often about these terms — account eligibility, wallet rules, data rights, and what happens when conditions change. If your question is not answered here, live chat is the fastest path to a specific answer.

Yes. All deposit methods — DANA, OVO, GoPay — fall under these terms. Your e-wallet provider's own conditions also apply alongside ours for each transaction you make.

No. Each person may hold only one account. Duplicate accounts are a breach of these terms and can result in both accounts being suspended and any balance being withheld pending review.

We publish updates on the site and, where possible, notify you via your registered contact. Continuing to use your account after a change takes effect means you accept the revised terms.

Contact support by email with your account ID and a clear description of the issue. Include any transaction reference if the dispute involves a DANA, OVO, or GoPay deposit or withdrawal.

Yes. The same terms apply account-wide regardless of your location. Access and eligibility depend on local law and are available only where your region permits it.

Send a request to our support email with your account ID. We verify your identity first, then process data access or deletion requests in line with our privacy policy timeframes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.